12:01:16 From Curtis Smith : Good morning, all! 12:04:19 From Tamara : Happy Thursday! So excited to be a part of this group of fellow power players! 💪🏻❤️ 12:04:46 From Jose Stella : Reacted to "Happy Thursday! So e..." with 🎉 12:34:59 From Joseph Ellman : I'm taking the 7 steps at the CEO this year 🙂 12:35:20 From vincentnigara : Good refresher Joseph 12:36:30 From Joseph Ellman : Actually it will be my first in person 12:36:36 From Blind and Shutter Spot : No answers…. Do you still show up? 12:37:43 From Suzy Daruwala : Did all those things, had great appt and then ghosting afterwards. How do we use the 7 steps when a designer is involved? 12:37:43 From Alex : We do this. We are owner operated, so we gather all information on the first call. We sent a text message confirmation with links to our social media, website and Google reviews. 12:38:21 From Alex : We do a text confirmation the day before or the morning of the appointment. No more calls 12:46:30 From patricia - Genevieves Grandmother : Clients want to communicate these days by text messages and emails though. 12:47:28 From patricia - Genevieves Grandmother : Most leads state thy want to be contacted via email/text 12:48:40 From Zona Tiller : I'm annoyed with so many follow-up texts, personally. I text back STOP 12:49:01 From vincentnigara : Yes particularly younger clients but statistics tell us that the great majority of customers that can afford window treatments are 50 and older. Your voice gives you a better chance of connecting. I only paid attention when I was told ONLY contact me by text 12:49:51 From Tamara : Reacted to "Yes particularly you…" with 💯 12:51:18 From patricia - Genevieves Grandmother : Reacted to "Yes particularly you..." with 👍 12:52:57 From mary : Can I use that quote Luanne, I’ll credit you 12:53:05 From Elliot Laniado : Human connection builds trust!!! 12:53:31 From Tamara : It’s like shaking a hand with a wet noodle or without looking in the eye… like just NO 12:53:41 From Morgan Gaffney : Reacted to "It’s like shaking a ..." with 😂 12:54:10 From Elliot Laniado : I have a great Kia dealer! 12:54:20 From Morgan Gaffney : Reacted to "I have a great Kia d..." with 😂 12:54:35 From Marlys & Jens at Adrette : Reacted to "It’s like shaking a …" with 😊 12:57:17 From vanessa : With certain cultures that are very deep in negotiating we always add money in to turn around and take it back off 12:57:45 From vincentnigara : YES Vanessa! 12:58:07 From vanessa : We add in 10% and then take 7 percent off the first time and they usually come back around for a second time and we release the other 3 at that point 12:58:19 From Tamara : Reacted to "We add in 10% and th…" with ❤️ 12:58:22 From Seamus : Reacted to "We add in 10% and th…" with ❤️ 12:58:24 From vanessa : It doesn’t matter how much many they have they will negotiate EVERY TIME 12:58:56 From Marlys & Jens at Adrette : Reacted to "We add in 10% and th…" with ❤️ 12:59:03 From Seamus : Replying to "It doesn’t matter ho…" Do you give it up the moment they ask or do they expect you to fight back some? 12:59:16 From Marlys & Jens at Adrette : Way to go Alex! 12:59:21 From LuAnn Nigara : Replying to "It doesn’t matter ho..." Wait for the ask 12:59:24 From vanessa : Replying to "It doesn’t matter ho…" Wait 12:59:57 From Seamus : Reacted to "Wait for the ask" with 👌 13:00:00 From vincentnigara : Replying to "It doesn’t matter ho..." Fight back some but they have to win so ultimately let them even though you still make your margin 13:00:33 From vanessa : Replying to "It doesn’t matter ho…" We always say we asked our rep for a bit more off because we want to work with the client so much! 13:00:47 From Seamus : Reacted to "We always say we ask…" with 👍 13:01:02 From Tamara : Reacted to "We always say we ask…" with ❤️ 13:01:58 From Stacy Hernandez : Great meeting! Thank you everyone! 13:02:33 From vanessa : Reacted to "Fight back some but …" with ❤️ 13:02:47 From Morgan Gaffney : CEO Conference